In recent months, 9-1-1 wait times have been as long as 4 minutes and police emergency wait times were more than 21 minutes.
In some circumstances, non-emergency wait times have exceeded 5 hours. Many callers hang up before their call is even answered.
In a staff survey, 73% say that the quality of service they are able to provide to the public has worsened over the last three years.
Of the total police dispatch positions, 28% are vacant and more dispatchers are leaving, making the understaffing situation even worse.
E-Comm 9-1-1 urgently needs more 911 Operators to answer calls immediately when you are having an emergency. Without more funding from the municipalities that own it, E-Comm will continue to lose staff—and 9-1-1 hold times will get much worse.
The system is broken. Public safety is at stake. We need the provincial government to work with municipalities to protect this critical service by re-evaluating the long-term viability of E-Comm’s funding model. Urgent action is needed now to protect public safety and the 9-1-1 operators who answer the calls that save lives.
With 9-1-1 operators already stretched to their limits due to extreme understaffing, E-Comm needs to provide more proper training and mental health support to prevent an already bad situation from getting worse.
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ECPBC’s work is primarily performed on the ancestral lands of the Xwsepsum (Esquimalt) and Lkwungen (Songhees), Malahat, Pacheedaht, Scia’new, T’Sou-ke and W̱SÁNEĆ (Pauquachin, Tsartlip, Tsawout, Tseycum) Nations, and the unceded territory of the Coast Salish peoples, including the Sḵwx̱wú7mesh Úxwumixw (Squamish), Tsleil-Waututh, and xʷməθkʷəy̓əm (Musqueam) Nations.