Emergency Communications Professionals of BC

Canadian Union of Public Employees Local 8911

9-1-1 | Police | Fire | IT | Support

Who We Are

We are CUPE Local 8911 - Emergency Communications Professionals of BC​

We are a Union of over seven hundred 9-1-1 Operators, Call Takers, Dispatchers, IT, and Support professionals employed by E-Comm Emergency Communications for BC Inc. We have worksites in Vancouver and Burnaby in the Lower Mainland and Saanich on Vancouver Island.

A police car marked "911 Emergency" is parked in a dimly lit urban area at night, with string lights hanging above and people walking in the background.

We are the 9-1-1 Operators who provide 99% of the initial 9-1-1 call answer for British Columbia, the voice on the other end of the line asking, “Do you need Police, Fire, or Ambulance?”

Four firefighters, wearing protective gear work together to hold a spraying hose amid a shower of water.

We are the Police and Fire Dispatchers who answer, triage, dispatch and update the calls in order of priority for those same 34 Police Agencies and 40 Fire Departments in British  Columbia.

Four portable radios and their battery packs are docked in individual charging stations, arranged in a row on a wooden shelf. The setup is organized and appears to be in a professional or emergency service environment.

We are the Information Technology and Administrative Support Staff who maintain the 9-1-1 system. We also perform administrative functions to ensure the job gets done and keep the essential systems used by first responders in the field up and running.

Our History

A group of people is holding signs and a banner advocating for 911 emergency dispatchers. The banner reads "This is our 9-1-1 call to you!" Other signs emphasize the importance of 911 services and the critical state of staffing levels.

E-Comm 9-1-1 was established in 1997 to provide consolidated emergency communications services. The first group employed at E-Comm transitioned from the Vancouver Police Department when E-Comm took over their call answer and dispatch service. CUPE 873, the Ambulance Paramedics of BC, was certified as the bargaining agent for those employees at E-Comm as the sub-unit CUPE 873-02.

Since 1997, E-Comm’s call answer and dispatch services have expanded from 7 police agencies to 34 police agencies and 40 fire departments from the Lower Mainland to the Okanagan and Vancouver Island.

As E-Comm expanded, so did our membership and capability. In 2020, CUPE 873-02’s membership voted to form its own independent Union, forming CUPE 8911, Emergency Communications Professionals of BC.

What We Do

As the bargaining unit representing over 700 9-1-1 operators, call takers, dispatchers, Information Technology, and Support professionals employed by E-Comm, we defend our collective agreement in our day-to-day business to ensure our members’ rights are upheld.

The members of CUPE 8911 are the first, first responders answering over 2.3 million 9-1-1 calls in 2023. Our members work 24 hours a day, seven days a week, 365 days a year, ready to handle whatever emergency may come in on the phone line.

In the larger labour movement, we are committed to promoting economic and social justice for all workers. Everything we do is based on CUPE’s core values of solidarity, equality, democracy, integrity, and respect.

A call center with multiple workstations. A woman with a headset is typing on a keyboard in the foreground. Several other employees are working at computers. In the background, two people are discussing something while looking at documents. A whiteboard is visible.

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